Privacy Policy

This is the privacy policy of this website. Effective date: January 1, 2022, Last updated May 15, 2024. 

1. Introduction

Welcome to Vervulling Wellness LLP.

Vervulling Wellness LLP (“us”, “we”, or “our”) operates vervulling.com (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to vervulling.com, and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. 

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and/or website. We use your data to provide and improve the Services offered on this website, as well as at the offerings under the Institute for the Advancement of Mental Health; including but not limited to: providing mental wellness services, clinical services, therapeutic services, preparing case files, record keeping and so on. By using this website and/or any of our other service offerings, you agree to the collection and use of information in accordance with this policy.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us (“agreement”).

2. Definitions

  • SERVICE means the vervulling.com website operated by Vervulling Wellness LLP.
  • PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
  • COOKIES are small files stored on your device (computer or mobile device).
  • DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are one of the Data Controllers of your data, along with third-party providers.
  • DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • DATA SUBJECT is any living individual who is the subject of Personal Data.
  • THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

  • AI TECHNOLOGY refers to the artificial intelligence systems, including but not limited to GPT-4, used by Vervulling Wellness LLP to enhance service delivery, including therapeutic (if applicable) or wellness support, administrative tasks, and data analysis.

  • AUTOMATED DECISION-MAKING means any decision-making process that is conducted by automated means without significant human intervention. This includes decisions made using AI technology.

 

3. What Data is Collected?

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City, Country
  • Cookies and Usage Data
  • Results of Assessments

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

AI Integration Data

Additionally, we may also collect various types of data through our AI technology to provide and improve our services, including:

  • Session notes and therapeutic interactions
  • Usage data related to AI interactions
  • Feedback provided by clients during AI interactions

 

4. What is your data used for?

Vervulling.com uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues
 
Use of AI

We integrate AI technology, specifically GPT-4, into our therapeutic services to enhance administrative efficiency and provide additional client support. The AI assists with tasks such as appointment scheduling, documentation, and offering educational resources.

5. Where Does Your Data go?

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there. It is also important to note that some of your data may be stored or processed on servers outside India.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

6. Your Data and Disclosure.

Legal Requirements

Vervulling Wellness LLP may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Vervulling Wellness LLP and its entities and departments
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

 

7. What about Confidential Data?

Please keep in mind that some data collected from you may be classified as confidential information. Such data will not be shared with anyone without written express consent by you unless it is specifically mandated by law or a judicial body. Some personally identifiable information may be disclosed if we feel that you may be considered a threat to yourself or others.

8. Is your Data completely Safe?

No. The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

9. Third-Party Providers.

We may contract third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

10. Analyzing your data

We may use third-party Service Providers to monitor and analyze the use of our Service. These include but are not limited to:

  • Google Analytics – Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en 
  • Meta Business Tools – Meta Business Suite lets small businesses and creators manage all of their connected accounts across Facebook and Instagram in one place. It offers a variety of tools that makes it easier to manage your online presence for free. Meta Business Suite can help you reach more people and stay up to date while you manage your online presence in one place. For more information on the privacy practices of Meta, please visit the Meta Privacy & Terms web page:  https://www.facebook.com/privacy/policy/

  • Use of AI for Data Analysis

    We may utilize AI, including GPT, to assist in analyzing data collected through our services. This includes but is not limited to:

    • Identifying patterns and trends in client progress
    • Providing insights for improving therapeutic (if applicable) or wellness approaches
    • Offering personalised recommendations for client support

GPT-4 is developed by OpenAI, you may find more information here – https://openai.com/privacy

 

11. Links to other sites.

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

12. Children’s Privacy.

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18.

If you are aged between 13-18, please ensure you have parental consent to use this website as your usage automatically implies that your parents or legal guardians have read this policay and agree to it. If you are under 13, please do not use this website and log off at this time.

13. Other Important Notes.

This Policy is subject to Change.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. What about HIPAA, GDPR, CalOPPA?

These terms are names of different regulations related to data safe-keeping around the world. You can read more about them on their respective websites. While HIPAA and CalOPPA are American regulations, GDPR is European. Our service is based in India and is thus not required to comply with these regulations. However, be assured that we are indeed compliant with Indian regulatory requirements regarding data privacy online.

Thank you.

If you have any questions about this Privacy Policy, please contact us at info@vervulling.com